The quickest way to reach us is email: support@bankcreditguide.com. We read everything and usually answer within two business days.
Good reasons to write
- A figure or rule in one of our guides is out of date.
- Something we wrote wasn’t clear.
- There’s a mortgage topic you’d like us to cover.
What we can’t help with
We can’t look at your loan, recommend a lender or tell you whether to refinance. If you have a problem with a lender or loan servicer, you can file a complaint with the Consumer Financial Protection Bureau at consumerfinance.gov/complaint or by calling (855) 411-2372. For free or low-cost advice, HUD-approved housing counseling agencies can help; find one at hud.gov/findacounselor or by calling (800) 569-4287.
Please leave account numbers, Social Security numbers and copies of loan documents out of your email. We don’t need them, and email isn’t a safe place for them.